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H-Sphere Shared Manual detailed user guide with screenshots. For support with
H-Sphere Contol panel for Windows

GETTING TECHNICAL SUPPORT

Your control panel comes with an integrated support center that allows you to communicate your problems to the technical support using a web browser.

SENDING TROUBLE TICKETS

To report a problem, do the following:

On the control panel home page, click New Trouble Ticket.

On the page that appears, compose the problem report:

H-Sphere Frequently Asked Questions
End User's FAQ. You will be able to solve most of your problems by simply reading them.

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	Title: the subject of your trouble ticket message. E-mail: your e-mail address. It is required if you want to receive an e-mail confirmation that your trouble ticket was received by the technical support. Web Only: check this box if you do not want to receive the e-mail confirmation. Priority: state how important or urgent it is for you to have this problem taken care of. Click Submit. Your ticket will be sent to the technical support. Alternatively, you can launch the trouble ticket composer from virtually any place in your control panel:
	FOLLOWING UP TROUBLE TICKETS

	To see your trouble tickets and answers to them, do the following: Click Ticket Center on your control panel home page. On the Trouble Tickets page that appears, click column headers to sort your trouble tickets:



	Click the corresponding trouble ticket title. Enter a follow-up trouble ticket in the box that appears:



	CLOSING TROUBLE TICKETS

	You can close a trouble ticket by clicking the Close link on its right. Closed trouble tickets are unavailable for your viewing.

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